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Development in the year under review
- Increased demand from additional traffic and increased schedule frequencies.
- Burdens on profits by higher expenses for basic quality in personnel and maintenance.
- Leasing business stable.
- Implementation of measures to increase energy efficiency.
DB Netze Stations | 2019 | 2018 | Change | 2017 | ||
absolute | % | |||||
| Passenger stations | 5,384 | 5,368 | +16 | +0.3 | 5,365 |
| Facilities quality (grade) | 2.87 1) | 2.88 1) | – | – | 2.89 | |
| Customer satisfaction, traffic station (passengers/visitors) (SI) | 69 | 68 | – | – | 69 | |
| Customer satisfaction, traffic station (TOCs and public transport authorities) (SI) | 61 | 61 | – | – | 62 | |
| Customer satisfaction, tenants (SI) | 79 | 76 | – | – | 78 | |
| Station stops (million) | 153.3 | 150.9 | + 2.4 | + 1.6 | 150.0 | |
| thereof non-Group railways | 40.0 | 36.8 | + 3.2 | + 8.7 | 35.9 | |
| Total revenues (€ million) | 1,339 | 1,314 | + 25 | + 1.9 | 1,265 | |
| thereof station revenues (€ million) | 905 | 880 | + 25 | + 2.8 | 851 | |
| thereof rental (€ million) | 393 | 391 | + 2 | + 0.5 | 384 | |
| External revenues (€ million) | 590 | 569 | + 21 | + 3.7 | 540 | |
EBITDA adjusted (€ million) | 349 | 362 | – 13 | – 3.6 | 372 | |
EBIT adjusted (€ million) | 210 | 221 | – 11 | – 5.0 | 233 | |
| Gross capital expenditures (€ million) | 1,096 | 883 | + 213 | + 24.1 | 709 | |
| Net capital expenditures (€ million) | 262 | 164 | + 98 | + 59.8 | 103 | |
| Employees as of Dec 31 (FTE) | 6,216 | 5,804 | + 412 | + 7.1 | 5,463 |
| Employee satisfaction (SI) | – | 3.7 | – | – | – | |
| Employee satisfaction – follow-up workshop implementation rate (%) | 97.5 | – | – | – | 97.8 | |
| Share of women as of Dec 31 (%) | 44.7 | 45.2 | – | – | 46.2 | |
| Absolute primary energy consumption (stations) compared to 2010 (%) | – 22.1 | – 20.5 | – | – | –17.1 |
1) Preliminary figure.
Facilities quality is assessed locally and is determined on the basis of a detailed calculation and weighting algorithm in accordance with the provisions of the LuFV
The facilities quality remained almost stable at a good level.
Customer satisfaction (traffic stations) has improved slightly, partly as a result of a more positive assessment of safety and cleanliness. Customer satisfaction is recorded annually in about 32,000 interviews with passengers and visitors. In the case of business customers, the customer satisfaction of TOCs and the public transport authorities remained stable. The tenants customer satisfaction has made a noticeable positive development. Above all, the assistance and support services have a high relevance for overall satisfaction.
The slight increase in station stops was mainly due to increased schedule frequencies and additional traffic in regional transport. In particular, the higher demand was driven by non-Group railways.
Economic development was slightly weaker. Significant increases in expenses, particularly in the areas of personnel and maintenance, could not be fully offset by growth on the income side, meaning that the operating profit figures decreased.
- The increase in revenues is mainly attributable to higher station revenues due to price and volume conditions. The revenues from rental and leasing were at the previous year’s level. The development of external revenues reflects the growing market share of non-Group railways.
- Other operating income (+17.4%/€ +33 million) increased significantly, mainly as a result of increased income from real estate sales.
On the expenses side, there were significant additional charges.
- Cost of materials (+7.2%/€ +43 million) increased, mainly as a result of more extensive maintenance services and increased energy costs.
- Personnel expenses (+10.4%/€ +35 million) increased significantly as a result of a higher number of employees and collective bargaining agreements.
- The slight increase in other operating expenses (+3.1%/€ +8 million) resulted, among other things, from more IT and communication services.
- Depreciation (–1.4%/€ –2 million) declined slightly, mainly due to the revaluation of economic useful lives.
The higher capital expenditures mainly took place in the modernization of existing stations and the construction of new stations.
The number of employees increased as a result of higher employee numbers, particularly in the areas of construction and facility management.
Employee satisfaction is measured every two years. In the year under review, the focus was on the follow-up processes to the 2018 survey. The follow-up workshop implementation rate was almost unchanged at a very high level.
The share of women decreased slightly at a relatively high level.
The positive trend of the past years is continuing, with the further reduction of the stations’ absolute primary energy consumption in comparison to 2010, for example through the use of energy-saving technologies.