Customer and quality

Customer satisfaction

Customer satisfaction (SI)

2020

2019

2018

 

DB Long-Distance

80.2

76.5

77.1

DB Regional (rail)

69.0

66.1

66.3

DB Regional (bus)

71

73

74

DB Cargo

68

61

60

DB Netze Stations (passengers/visitors)

72

69

68

DB Arriva (bus and rail, United Kingdom)

80

78

79

DB Schenker

74

71

71

Regular evaluation of customer satisfaction is hugely important to us. The surveys are conducted anonymously and by in­­­dependent market research institutes. Details on development in the individual business units can be found in the chap­ter Business unit development.

Where would you most likely position yourself?Thank you for your feedback!
Hello, I am Larissa,
your interactive assistant.
I am happy to assist you.