Digitalization and innovation
- During the Covid-19 crisis, we set up an online cancellation tool on bahn.de at short notice. This gave our passengers the opportunity to quickly and easily exchange their ticket for a voucher if affected by a special event caused by the Covid-19 pandemic. About five million customers were offered the goodwill payments and flexible use. 13 Digital platforms To the Strong Rail strategy
- The best price search is a new feature on bahn.de and in the DB Navigator app, which is integrated directly into the travel information. It clearly shows all the bookable prices for the selected connection and highlights the lowest available price separately. 13 Digital platforms To the Strong Rail strategy
- If a replacement train is used instead of the originally booked ICE train and it is a different ICE series, the seats are now automatically rebooked to the replacement train.