Clear guidelines for stakeholder dialog
We believe in partnership-based dialog and trusting engagement with all our stakeholder groups. Our stakeholder charter provides the foundation and guidelines for all dialog activities. On the basis of this, we discuss with our stakeholders openly about their requirements and at the same time contribute our positions to the dialog.
Stakeholders | 2020 topics | The most important dialog and communication formats |
Passengers |
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| Business customers |
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Policymakers/regulators |
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Employees |
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Investors |
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| Suppliers |
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Associations/specialist public |
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Media |
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The topics and dialog formats are not presented in any order of priority.
Dialog with policymakers and the public
DB Group has an important role in advancing the railway system in Germany and Europe. We are therefore sought after as a dialog partner in public discussions, and actively engage in dialog with the entire sector. We discuss our own transport policy positions at the national and international level and seek to use fact-based arguments to contribute to the opinion-forming process. Working in and with associations plays an important role in this. The following memberships are particularly relevant for political discourse:
- Pro-Rail Alliance (Allianz pro Schiene; ApS)
- Mobility and Transport Services Association (Arbeitgeber- und Wirtschaftsverband der Mobilitäts- und Verkehrsdienstleister; AGV MOVE)
- Comité international des transports ferroviaires (CIT)
- Community of European Railway and Infrastructure Companies (CER)
- German Transport Forum (Deutsches Verkehrsforum; DVF)
- Union Internationale des Chemins de Fer (UIC)
- Association of German Transport Companies (Verband Deutscher Verkehrsunternehmen; VDV)
The principles of the stakeholder charter also apply to dialog with policymakers. In addition, we have set strict internal standards for participation in political processes, which are summarized as “Group Principles Ethics – Code of Conduct” and which are binding Group-wide.
The Passenger Advisory Board makes a valuable contribution
The DB Passenger Advisory Board provides impetus for improvements to products and services in workshops, surveys and discussions. Twice a year, the committee, which consists of 30 private customers, comes together for ordinary meetings. In addition, it advises on and supports numerous projects relevant to customers. In 2020, the involvement of the DB Passenger Advisory Board was entirely digital for the first time – this enabled the DB Passenger Advisory Board to be involved in various DB Long-Distance and DB Regional projects; its members also took part in events focusing on internal affairs and brought customers’ direct perspective into the discussions.
