Digitalization and innovation

• In July 2021, DB Group presented a walk-through model of an S-Bahn (metro) of the future.The IdeasTrainCity (Ideen­­zugCity) is DB Regional’s second 1:1 model financed with DB funds that makes it possible for contracting
  organizations and operators in regional transport to experience innovations. In 2021 two modules were added to IdeasTrainRegio (IdeenzugRegio), which was originally presented in 2018. The first phases of this model have been implemented on the Munich and Hamburg S-Bahn (metro) lines.
• In 2021, the DB Train Portal app (DB Zugportal) was expanded to include 20 further transport networks. The portal has also been accessible online since May 2021. It has been accessed about six million times since then.
• The DB Route Agent (DB Streckenagent) app is the second- largest DB Group app after DB Navigator and provides digital services to improve passenger information and thereby make a direct contribution to customer satisfaction. The number of downloads rose to about 2.9 mil­­lion in 2021. Route agent users receive push notifications containing real-time information on delays and alternative routes. A relaunch with more features is scheduled for spring 2022.