Material sustainability topics

Material sustainability topics 2018	Key figures (relevant to management)	Allocated UN Sustainable Development Goals	Management approach	Measures
Product quality Customer satisfaction Punctuality High-performance infrastructure Customer and transport information Interlinked mobility	Customer satisfaction index Punctuality Facilities quality Suppply reliability	SDG 9, SDG 11	The customer is at the center of our actions	Agenda for a Better Railway, Group programs continued, Focus on punctuality, Driving innovative solutions, Capital expenditures increased significantly, Development of our fleet, Development of our fleet, Digitalization and innovation, Environmental measures, Development of infrastructur, Environmental measures, Development of infrastructure, Security for customers and employees
Digitalization and innovation		SDG 9, SDG 11	Driving innovative solutions	New ecosystem management for greater innovative capacity, Group programs continued, New product and service concepts, DB Group is transforming, Digitalization and innovation, Digitalization and innovation, Digitalization and innovation, Digitalization and innovation, Digitalization and innovation, Infrastructur, Digitalization and innovation, Digitalization and innovation, Digitalization and innovation, Digitalization and innovation
Profitability Profitability Financial stability	ROCE Redemption coverage	SDG 8	Value mangement figures under pressure	Business development
Employee satisfaction	Employee satisfaction index Follow-up workshops implementation rate	SDG 8	Working to become a top employer	DB Group is transforming, Markets and strategy, Markets and strategy, Markets and strategy, Markets and strategy, Markets and strategy, Markets and strategy, Markets and strategy, Markets and strategy, Security for customers and employees, Personnel development, Empoyment conditions
Employer attractiveness	Rank in Germany	SDG 8	Working to become a top employer	Employer attractivness remains high, DB Group is transforming, Empoyment conditions
Climate protection	Specific greenhousgas emissions compared to 2006 Share of renewable energies in the DB traction current mix	SDG 12, SDG 13	Our aspiration for climate, noise and nature conservation	Progress in climate protection, Markets and strategy, Business model, Markets and strategy, Markets and strategie, Environmental measures, Environmental measures, Markets and strategy, Environmental measures, Markets and strategy, Markets and strategy, Markets and strategy
Noise reduction	Noise-remediated tracks Quiet freight cars in operation at DB Cargo in Germany	SDG 3, SDG 11	Our aspiration for climate, noise and nature conservation	More quiet freight cars on the rails, Markets and strategy, Environmental measures, Noise reduction
Security	—	SDG 3, SDG 9	Security for customers and employees	Security for customers and employees
Performance	—	SDG 8, SDG 9	Working to become a top employer	OPEX program becomes Excellence System, DB Group is transforming, Capital expenditures increased significantly, Progress in implementation of PRIMUS

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Material sustainability topics