- The gastronomy joint venture Station Food opened its second food court in the Berlin central station at the beginning of October 2018.
- The successful pilot of platform coordinators (taking on operational activities for TOCs/railway infrastructure companies) in the Hanover and Frankfurt am Main central stations ended on December 31, 2018 and will be continued as a regular product. The offer was also expanded to two other stations (Dortmund and Mannheim central stations).
- During major disruptions, our operative service employees at 14 hub stations will in future be supported by on-call service employees from across the business units. Through this, we intend to ensure that we are providing the best possible service to our passengers, even in exceptional circumstances.