Digitalization and innovation
Digitalization at DB Long-Distance is geared in particular to providing our customers with easy access to our mobility services, supporting our employees in their day-to-day work and reducing the downtime for our trains, thereby enabling more and more punctual journeys. The following selected measures help to achieve this:
- Strengthening the infrastructural base and the train services by quicker availability and use of business-critical, management-related data for efficient and effective decisions.
- Simplified use of the mobility service.
- Optimization of connectivity on board trains.
- Expansion of digital services on board trains as a contribution to sustainability and promotion of environmental protection.
- Support for employees in all areas in the transformation to the digital working environment with respective programs and a greater focus on the user experience of digital applications.
The following progress was made in 2023:
- More information about train journeys: Since June 2023, all interested sales partners have been provided with the predicted arrival and departure times of their ICE and IC trains. This includes live operational reports such as track changes at the station or information in the event of severe weather restrictions. This data is provided via an interface and can be used by sales partners for their own presentation of information. The innovation is part of a Europe-wide package to improve the rights of rail passengers, and is being rolled out within the framework of existing sales cooperations.
- Revised DB Navigator: Since November 2023, DB Navigator has had numerous improved functions. This will make passenger information even simpler and more intuitive. In recent years, DB Group has invested in the three-digit million euro range in its sales systems for more digital services.
- Better connectivity: Since 2023, all new fleets, such as the ICE 3neo, have been equipped ex-works with mobile signal-permeable windows.
