Development of business units

DB Sales

  • DB Sales unveiled a virtual assistant for voice-controlled ticket booking for the first time. It asks for the travel plans as part of a free-flowing dialog and offers a selection of suitable connections. In the next stage of development, it will also be possible to purchase tickets. The potential applications for virtual assistance around the travel center are many and varied. For example, it can be used by travel consultants for translation, pre-filling booking screens and knowledge management for fare queries in order to boost productivity, as well as being available for customers to use independently when the travel center is closed or the waiting time to speak to a travel consultant is too long.
  • The video travel center celebrated its tenth anniversary in 2023. This is often used in rural areas where there is no or very limited person-operated sales. In this way, customers can still receive personal advice from our travel consultants via video conference. There are already 110 video travel centers and 30 video machines in 11 Federal states, with plans for more.
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