BahnCard holders
| Customer retention (as of Dec 31) | 2019 | 2018 | Change | 2017 | ||
absolute | % | |||||
| BahnCards (thousand) | 5,292 | 5,254 | +38 | +0.7 | 5,368 | |
After a slight decline in the previous year, the overall number of BahnCard holders increased again. The number of BahnCards 50 and 100 was expanded, while there was a decline in the BahnCard 25.
