Development of business units

BahnCard holders

Customer retention
(as of Dec 31)

2019

2018

Change

2017

absolute

%

 BahnCards (thousand)

5,292

5,254

+38

+0.7

5,368

After a slight decline in the previous year, the overall number of BahnCard holders increased again. The number of BahnCards 50 and 100 was expanded, while there was a decline in the BahnCard 25.

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