Security at DB Group
DB Group spends about € 170 million annually on the security of its customers and employees. As part of a law enforcement partnership, over 5,000 Federal police officers and about 4,000 of DB Groupʼs own security staff work together, with technical support, to combat crime and disruptive activity and increase the security of our customers and employees. Security staff on trains and in stations first and foremost work to ensure that all passengers and station visitors feel safe. This has led to another reduction of about 25% in the number of bag and luggage thefts on trains and in stations in the year under review. The measures applied and continued in the year under review also led to a significantly smaller increase in incidents against our employees on trains and in stations. The measures to protect our employees and our customers coordinated with interest groups, are showing initial successes. This includes further improvements to training frameworks for employees, further expenditures in technical equipment for location-based scheduling and forgoing the use of security subcontractors to a large extent in favor of using our own personnel. The use of bodycams, in particular, continues to make a significant contribution to ensuring greater safety and provides protection against attacks. The cameras are now being used at 13 major stations in nine metropolitan areas, especially in the evening, at night and on weekends. The deployment of bodycams reinforces the findings from trials in previous years: employees with bodycams are significantly less likely to be attacked. In the year under review, we conducted regular de-escalation and self-defense training for 16,000 of about 40,000 customer-facing employees. In addition, we work with security authorities to review additional new technologies to increase the safety of our customers and employees and to modernize and expand video technology in trains and stations.
