The My Performance Management (“mein Performance Management”) tool aims to support employees’ professional and personal development to boost their personal performance for our customers. Regular feedback based on key questions from different perspectives and a well-structured presentation of results helps employees to compare how they see themselves versus how others see them, and encourages them to reflect on their working habits in a targeted manner. Regularly reviewing how each employee contributes to achieving objectives also shows the individuals and teams their strengths and areas to develop. The supervisor gives executives clear guidance on performance development once a year. In a one-to-one discussion, development prospects and measures, such as talent management and succession planning, are discussed and agreed upon together. In addition, a spontaneous feedback tool makes it possible to request and send feedback across all hierarchies at any time and, if the user so wishes, give visible recognition of their rating. “Pulse” feedback has been sent over 2,000 times since the system started rolling out for executives, with a total of over 3,000 commendations.