We want to offer high levels of punctuality, quality and reliability. So that we can make improvements right away, we have introduced comprehensive immediate actions and expect to achieve a trend reversal.
Our Agenda for a better railway:
The trend toward more railway use continues unabated. One thing is for certain: the railway will be the mode of transport of the 21st century – reliable, safe, comfortable, environmentally friendly and digital. Through our Agenda for a Better Railway, we want to ensure the future viability of DB Group and especially of the integrated rail system. Our target is becoming better and better for our customers. The first step is our five-point plan, which should already yield concrete improvements in 2019.
Deutsche Bahn AG Management Board (from left to right): Martin Seiler, Berthold Huber, Prof. Dr. Sabina Jeschke, Dr. Richard Lutz (Chairman), Alexander Doll, Ronald Pofalla
Expand, Improve, Digitalize
Our five-point plan for 2019:
We are progressively improving our punctuality.
We are investing more
To ensure our long-term, sustainable growth, we are improving the capacity and availability of key resources, such as infrastructure, vehicles and staff.
We offer more reliable information and improved comfort.
We want our customers to have a comfortable journey. For example, new digital services create more time for on-board train services and keep customers better informed.
We are expanding
We are consistently broadening our rail offers while developing new, innovative offers to complement rail transport.
We are restructuring DB Cargo and becoming even greener.
We are working on our target to shift more passenger and freight transport onto the environmentally friendly rail. A crucial pre-requisite for this is also to improve the performance capability of DB Cargo.
Capacity and availability are the decisive fundamentals for growth
The rail system has a huge amount of potential, but we are reaching the limits because our growth is leading to bottlenecks. We need more capacity to cope with the traffic of today and tomorrow. That is why we are determined to expansion – in the network, with new trains and more employees. This forms the basis for our sustainable success and further growth.
billion euros will be invested together with the Federal Government in the existing network and in network expansion in 2019 alone.
Increasing network capacity
The utilization of our rail network capacity has strongly increased since the 1994 rail reform, with the intensity of use per track kilometer increasing by a massive 50 %. Having a high-performance infrastructure is the key to a stronger shift of traffic from the road to the rail. We must increase the capacity of our rail tracks accordingly. An essential part of this is to improve the management of our construction sites. In the so-called plan corridors we want to keep to a minimum the effects on the overall system that spread from sensitive sections.
construction sites per day are putting pressure on our network at peak times. Consolidated construction sites and professional management, including through our construction management center, help to reduce restrictions caused by construction sites. A special team coordinates all construction activities within DB Group and minimizes daily disruption caused by these activities.
more trains than ever before need to be able to travel through construction sites. This requires additional staff, the shifting of closure times to peripheral low-traffic regions, and the use of high-performance machines.
Bringing more trains onto the rail
Some of our work to keep our customers’ journeys reliable includes consistently expanding our long-distance transport fleet and modernizing existing vehicles. Over the next five years we will make comprehensive capital expenditures in the fleets of DB Long-Distance, DB Regional and DB Cargo. In 2019, we will already deploy significantly more trains with the new ICE 4 and IC 2 trains, as well as through the modernization programs for the ICE 3 and IC 1 trains. Through improved maintenance, we also hope to increase availability. In total, at least 225 ICE trains are therefore available every day, which is an increase of 5 %.
ICE 4 trains will become part of our ICE fleet by 2025. The fleet is currently being expanded.
new employees will be hired in 2019 for the improvement of maintenance, including in our ICE facilities in Hamburg and Cologne. At the same time we are pushing forward the digitalization of maintenance processes.
Hiring additional employees
With more employees, we make our products better and more reliable. In 2019 we will increase the number of employees in the integrated rail system in Germany by about 8,000. Our primary focus is on recruiting train drivers, dispatchers, employees from the construction industry, maintenance technicians and IT experts. At the same time we will also increase our capacity in training and development by one-third.
Our customers are at the center of what we do. Our focus: Customer and quality
Our clear target is to increase punctuality, quality and reliability. Our efforts are primarily focused on improving the journey experience for our customers, progressively increasing punctuality, and providing more reliable information to our customers throughout the travel chain. We want to bring more traffic to the environmentally friendly rail network, particularly in freight transport.
percent of our long-distance trains should depart on schedule from the ten most highly frequented long-distance stations. This is thanks to our hub coordinators, who analyze different factors and influences that can cause operational delays and then initiate measures to address them.
Making trains more punctual
Whether it’s regional and long-distance transport or freight trains, the continuous growth of traffic on the German rail network needs ever more effective control and coordination. Our PlanStart teams are a good example of this. They ensure that trains depart on schedule. There are additional strains on punctuality due to the continually increasing levels of construction activity. By optimizing capacity during construction, including through consolidation, faster construction procedures and additional construction infrastructure, we can markedly reduce the burden.
percentage points: the level of improvement we achieved in the percentage of on-schedule departures at the ten biggest long-distance hub stations with our PlanStart program. The PlanStart activities were expanded all over Germany, and alongside on-schedule departures, they also focus on hub exits and adherence to stopping times at selected stations. In addition, plan corridors were set up to optimize our traffic on highly frequented lines.
stations are to be switched over to a new passenger information system by the end of 2019. The new system is consistent with other information channels and has improved displays. By 2024, we plan to switch over more than 6,000 selection displays, about 800 automatic announcement systems and all of the about 6,600 dynamic text displays. This will fundamentally improve passenger information.
Informing customers Better
We want to continually modernize and develop stations as needed. The passenger information of the future project is about focusing on the central needs of our customers to have complete, prompt and consistent passenger information through all information channels. A crucial element of this project is the complete replacement of the entire backend system. By further developing IRIS to the new IRIS+ system, we are investing in an up-to-date and, most importantly, future-proof system. We will also be introducing a new generation of displays, monitors and panels at our stations, which will be installed successively over the coming years.
percent renewable energies is to be achieved by 2030. An additional target for 2030 is to halve the specific greenhouse gas emissions from all global transport and stationary facilities in Germany in DB Group compared to 2006.
Shaping climate change
Wir We are drivers of the environmental transport transition in Germany. We fulfill this responsibility not only by implementing green measures throughout the entire added value chain of DB Group, but also by offering our customers green products and services. Today, DB Group is already the largest user of green electricity in Germany. By 2050, we want to become a climate-neutral group. In doing so, we make a major contribution to managing climate change in Germany.
Seizing growth opportunities
We are driving forward the restructuring of DB Cargo: by stabilizing production and achieving a more competitive cost structure, making additional capital expenditures in new trains, freight cars and green technologies, as well as a sales campaign, we will bring even more goods onto the rails. We want to seize growth opportunities, expand our market share and win new customers.
Through innovative platforms and service offers, we are creating new solutions for our customers
Digitalization and new technologies are also changing our core business. We use digitalization technologies and methods to offer attractive new products and to strengthen those we already have. Whether on board the train, at the station or on the rail, going digital enables us to enhance or simplify our services. In doing so we increase our capacity, as well as becoming more environmentally friendly.
kilometers of the Hamburg S-Bahn (metro) is being prepared for highly automated driving by 2021, and four vehicles are being equipped with the technology needed to control them digitally.
Digitalizing the network
Not least thanks to new technologies, we are already creating a more robust rail infrastructure in the short term to minimize negative impacts on our customers. The consistent optimization of command and control technology is playing a particularly important role here. Our program Digital Rail for Germany represents a technological quantum leap for the entire railway industry.
percent higher capacity in the rail network achieved through a standardized, digital system. Our aim here is to achieve improved performance, better quality, greater efficiency and more growth on the rail network. Digital rail is also providing a boost for Germany as an industrial location.
journeys, significantly more than in the previous year, were made with our ioki fleet in 2018. The size of the fleet and the number of journeys made using our new mobility offerings such as ioki are constantly increasing, thanks to the expansion of our offers and services.
We want to offer modern, flexible and individual mobility solutions and services that are accessible to all. On-demand services such as ioki and Arriva-Click place customers and their mobility needs at the center, complementing public transport with innovative and digital services. In Summer 2018, DB Arriva launched an innovative, demand-based transport system in Liverpool using minibuses, which also covers John Lennon Airport.
percent CO₂ emissions: the result of switching from diesel-powered to electric trucks. The T-Pod operates entirely on batteries.
Testing innovative solutions
DB Schenker and Einride have launched the first commercially used, fully electric, autonomous truck on DB Schenker property in Jönköping, Sweden – the T-Pod. The T-Pod drives to and from a warehouse entirely autonomously. In 2019, the T-Pod is also set to receive approval for driving on roads in Sweden, and will then drive autonomously on public roads for the first time.
million comfort check-ins since the service was launched in July 2017. Most of these check-ins were for the Munich — Hamburg line.
Whether on board a train or at the station, we work hard to make our customers more comfortable, and we make their journeys easier through digitalization. For example, we now offer new functions in our travel apps DB Navigator and DB Route Agent. For long-distance journeys, comfort check-in is available for all ICE passengers with a mobile or online ticket. We are extending WiFi services on IC trains, local public trans-port, and at our stations, too.