2018 Integrated Report – On track towards a better Railway

Development of business units

Digitalization and innovation

  • Following the successful pilot project for the demand-responsive transport solution ArrivaClick in the English county of Kent, the new service is coming into regular operation in Liverpool. There should be 25 vehicles operating in the city in summer 2019. The innovative app-based minibus service combines the cost-efficiency of bus travel with the comfort of personalized transit.
  • DB Arriva partnered with Ticketer in Great Britain to introduce contactless payments on its buses. The roll out of the Ticketer units, which also accept QR codes, mTickets, Apple Pay and Android Pay, to about 3,500 buses began in No­vember 2018 and will be complete by summer 2019.