Security for customers and employees
Security is an important commodity and a basic requirement of our customers and employees. We have a great deal of responsibility for many people and goods – around the clock. The security units are in an ongoing dialog with security authorities. In the railway joint security center, Group security exchanges status information with the Federal police around the clock. The six operations centers set up during the previous year in DB Security’s regional areas successfully coordinate all regional security issues and are available to be contacted by our business units at any time. In total more than 5,000 Federal police officers and about 4,000 security staff from DB Security are deployed across Germany. In the year under review, 160 young people started their training to become protection and security specialists in DB Group, following on from 185 trainees in the previous year. Combined with the trainees from the cohort graduating in 2019, there are over 400 young people undertaking specialist training in safety and security in DB Group.
Security at DB Group
DB Group spends about € 170 million annually on the security of its customers and employees. As part of a law enforcement partnership, over 5,000 Federal police officers and about 4,000 of DB Groupʼs own security staff work together, with technical support, to combat crime and disruptive activity and increase the security of our customers and employees. Security staff on trains and in stations first and foremost work to ensure that all passengers and station visitors feel safe. This has led to a 25% reduction in the number of bag and luggage thefts on trains and in stations in the year under review. The measures applied in the year under review also led to a significantly smaller increase in incidents against our employees on trains and in stations. The measures to protect our employees and our customers coordinated with interest groups are showing initial successes. This includes improved employee training, better equipment, support from security technology, adaptation of personnel concepts and deployment of guard dogs and bodycams. Bodycams were already in regular use during the previous year in Berlin and Cologne and seven more locations began using them in the year under review. The deployment of bodycams reinforces the findings from trials in previous years: employees are not attacked when wearing them. For the first time, all 40,000 customer-facing employees were obliged to undergo regular de-escalation and self-defense training that we provided in the year under review. In addition, we work with security authorities to review more new technologies to increase the safety of our customers and employees and to modernize and expand video technology on trains and in stations.
Development and expansion of video technology
The number of surveillance cameras in stations increased from about 7,000 to 7,400 in the year under review and the number of stations with video technology increased to over 1,000. In the year under review, efforts centered on replacing existing technology at large and middle-sized stations, so the number of cameras did not increase to the same extent as the previous year. We are continuing our video expansion program that was adopted jointly with the Federal Government. The installed cameras record in full HD. This makes more details visible even in poor light. The Federal police, who have exclusive access to the recorded footage, were therefore able to locate offenders in stations much more often. In July, the Federal Ministry of the Interior and the Federal police finished testing the biometric facial recognition software in Berlin Südkreuz station. The software was tested over a period of 12 months with 300 volunteer test subjects to ascertain whether it could reliably match video footage from the station with images from a database. The trial was the sole responsibility of the security authorities. The footage came from the cameras that were already set up in the station.
Increased presence and more easily reachable
The Berlin S-Bahn (metro) developed a new security concept by order of the Berlin and Brandenburg Federal states. Going forward, S-Bahn guards at interchange stations will be contactable regarding service and security at any time of day. In this instance, security staff will be deployed in tandem with guard dogs. They will be present in stations, available to contact regarding service and security responsibilities, actively working to prevent incidents and intervening when they occur on the platform and on S-Bahn (metro) services.
Assaults against DB employees
Security staff are the main targets in the majority of cases where employees are assaulted. In the year under review, DB Group employees had been assaulted more than 2,600 times across Germany (previous year: over 2,500 times; 2016: over 2,300 times). At the same time, the number of serious injuries has declined, showing that the security concept is effective. DB Group has responded with improved training for security staff and train attendants, increased security staff and better equipment.