24/7 threat management

For over a year, threat management has been available round the clock to all employees in Germany for reporting threats and personal difficulties. The wide variety of reports confirms that it was necessary to introduce this instrument. In 2021, we recorded more than 50 cases requiring further support. Dozens of instances of further contact with those affected were facilitated or supported. Whether employees experience a threat before, during or after their shift, or if they are experiencing stress in their personal lives, specially trained employees receive their reports and decide how to best support them. Possible measures range from immediate police deployment and preemptive staffing measures to providing advisory services and having security personnel or other security experts clarify unclear situations.

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