Customer satisfaction

Continuous and systematic customer feedback provides the basis for ensuring adequate product and service quality. That is why regularly evaluating customer satisfaction is hugelyimportant to us. The data is gathered in each case by independent market research institutes. It is based on almost 160,000 interviews with end customers and business customers across 35 studies.

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To interactive key figure comparison

Customer satisfacton (ZI)

2019

2018

2017

 

DB Long-Distance

76.5

77.1

77.2

DB Regional (Rail)

66.1

66.3

68.1

DB Regional (Bus)

73

74

74

DB Cargo

61

60

67

DB Netze Statons (passengers/visitors)

69

68

69

DB Arriva (bus and rail, Great Britain)

78

79

80

DB Schenker

71

71

74

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