Reading recommendations from the Economic topic area
Customer satisfaction
Continuous and systematic customer feedback provides the basis for ensuring adequate product and service quality. That is why regularly evaluating customer satisfaction is hugelyimportant to us. The data is gathered in each case by independent market research institutes. It is based on almost 160,000 interviews with end customers and business customers across 35 studies.
Customer satisfacton (ZI) | 2019 | 2018 | 2017 | |
| DB Long-Distance | 76.5 | 77.1 | 77.2 |
DB Regional (Rail) | 66.1 | 66.3 | 68.1 | |
DB Regional (Bus) | 73 | 74 | 74 | |
DB Cargo | 61 | 60 | 67 | |
DB Netze Statons (passengers/visitors) | 69 | 68 | 69 | |
DB Arriva (bus and rail, Great Britain) | 78 | 79 | 80 | |
DB Schenker | 71 | 71 | 74 | |
