Consumers and end-users (ESRS S4)

Material IRO

TopicIRO typeOccurrenceDescriptionLocation
Data protectionNegative impactActualThe loss or unlawful disclosure of customers’ personal data leads to a violation of data protection law and the right to informational self-determination.Own operations

 

Policies (S4-1)

Engagement with consumers and end-users, channels to raise concerns or needs and approaches to remedy

Actions (S4-4)

Targets (S4-5)

Sustainability indices

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