Personal security is a fundamental human need. For DB Group customers, protection against crime (objective security) and a feeling of security when using DB Group products and services (subjective security) are among the key criteria when choosing a means of transport. DB Group is committed to ensuring the security of its employees, especially those who work around the clock on trains and in stations, as part of its corporate duty of care. In addition to this obligation, we are aware that the security of our employees is an essential prerequisite for customer-oriented services. The personal security of our customers and employees in passenger transport is the core task of DB Group’s security organization.

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The number of violent attacks on employees (including attempted attacks) in 2025 was roughly on a par with the previous year at 3,264 cases (previous year: 3,324 cases). The most frequently affected professions are train attendants at about 70 % (previous year: about 64 %) and security and law enforcement service employees at about 25 % (previous year: about 30 %). Positive effects can be seen among the security personnel thanks to protective measures such as bodycams and staff allocation. These measures will therefore also be increasingly used in the train attendant service. Violence against train crew mostly occurs in connection with non-existent or invalid tickets or when enforcing the terms of transport. Experience to date with bodycams at DB Regional shows that employees with bodycams are hardly ever attacked.

Security measures can be of a personnel or technical nature and are often used in combination. The following actions were implemented in 2025.

• Expansion of staff presence on trains and in stations
• Increased use of video technology
• Introduction of the Video Security Cloud
• Use of the Corporate Security Platform
• Regular training of security staff
• Improvements to critical infrastructure protection

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