Consumers and end-users (ESRS S4)

Actions (S4-4)

Security measures can be of a personnel or technical nature and are often used in combination. The following actions were implemented in 2025.

A total of about 6,000 Federal Police officers and about 4,500 DB Group security staff are deployed on trains and in stations throughout Germany. This presence increases customers’ sense of security and helps to identify security risks an early stage. The assessment of the situation and the planning of operations is always carried out in close coordination between the Federal Police and DB Group. At a regional level, DB Security’s six situation and operation centers are the key interface. At the Rail Security Situation Center in Berlin, officers from the Federal Police and employees of DB Group record and evaluate the security situation relevant to DB Group in Germany and abroad around the clock in shared premises.

At the 18 stations in major cities, the presence of security personnel has been increased to two 24/7 double patrols. This means that more staff are visible and directly approachable for passengers and station visitors. In and around the central stations in Hamburg, Bremen and Hanover, joint patrols have been in place since 2025 with forces from the Federal and State Police, DB Security and municipal transport companies. This enables a targeted approach to security and law enforcement independent of defined areas of responsibility.

In crime prevention, DB Group and the Federal Police have made progress in expanding and modernizing video technology. As of December 31, 2025, modern video technology had been installed at about 1,000 DB Group stations. About 11,000 multi-sensor cameras supply images to the Federal Police. One particular feature of multi-sensor cameras is the continuous recording of several perspectives, meaning that a single multi-sensor camera can replace up to five conventional cameras. This has enabled the Federal Police to achieve success in solving crimes. We are working together to expand video technology at additional stations. In addition to the frequency and number of known crimes, the central criterion is the Federal Police’s risk assessment. The Federal Police has exclusive access to the video footage saved. As of December 31, 2025, about 60,000 video cameras provided security on our local and S-Bahn (metro) trains (as of December 31, 2024: about 52,000). This means about 90 % of the local transport fleet has video technology in the passenger compartments. Security staff have been wearing bodycams to protect against attacks since 2016, and these devices have also been available to DB Regional train crew on a voluntary basis since 2024. All employees can decide whether they wish to wear the bodycam provided by the employer after receiving appropriate training on technical and legal issues. The service is now used by about 1,400 DB Regional employees, which corresponds to about one-third of the train crew. Following a test run in the previous year, the share of bodycam users rose sharply in 2025 as many employees decided to wear bodycams after completing the required training. DB Long-Distance also began testing the use of bodycams on train crews in 2025.

The Video Security Cloud (VSC) is a standardized, cloud-based approach for the central storage and analysis of video images. The VSC helps to make video data available more easily and quickly and hence speeds up the police’s follow-up procedures. This has a positive impact on passenger security. In 2025, important features were implemented in the test environment, paving the way for an efficient, user-centric solution. In the future, further use cases are to be added, such as live video transmissions, bodycam integration and intelligent video analysis, as well as the further integration of the state police forces (in addition to the Federal Police) in the metropolitan regions.

The Corporate Security Platform (CSP) has been commissioned gradually since 2023. About 140,000 employees (previous year: about 128,000) can use mobile devices to record reports and incidents in the CSP. This includes almost all customer-facing employees as well as employees who are responsible for infrastructure facilities in the field. There is also an input option for all DB employees via computers connected to the DB network.

In 2025, the platform provided a comprehensive picture of the security situation for the first time. One key feature is that employees can now enter incidents via the CSP directly and intuitively using their work devices (cell phones, tablets, etc.). This low-threshold input option eliminates previous barriers to reporting. Previously, reports were documented individually or often had to be entered into the systems via direct executives. In particular, minor damage to property, violations of house rules or assaults that did not result in injury often went unreported. Since 2025, the CSP has also offered the option of filing a criminal complaint with the police directly upon entry.

Evaluations in the CSP take into account various parameters and allow conclusions to be drawn regarding places and times with increased crime or recurring phenomena, for example in connection with journeys by soccer fans. The CSP enables a daily evaluation of individual events and comparisons with other time periods. In addition, the CSP can be used to generate reports that provide important points of reference for the evaluation of security on trains and in stations, thereby allowing priorities to be adopted for the further development of the security concept and security measures.

DB Group’s security staff receive regular training. The training courses last between 6 and 20 days per year, depending on the area of deployment and the tasks involved. The courses deliver fundamental information on civil and criminal law. One particular focal point is on the appropriateness of deployments and the action taken, for example with regard to fundamental rights and human rights. In the practical part, the employees train in particular in self-protection, specifically, avoiding and fending off attacks and safely detaining attackers and other offenders and handing them over to the police. Knowledge of safe behavior in rail operations is also taught for employment on rail premises.

Critical infrastructure protection is essential for the security of customers and employees. DB Group’s critical infrastructure includes infrastructure facilities such as tracks, stations, switches, signals, telecommunications systems, bridges, tunnels and transshipment, shunting and parking facilities. With a rail network of about 33,000 km in length, comprehensive and seamless monitoring is not feasible. Nevertheless, we have developed concepts together with the Federal Police to better protect the infrastructure against intrusion. Between 2023 and 2025, DB Group hired and trained a total of 280 additional security staff to protect lines, facilities and buildings. In addition, activities to make the infrastructure more resilient have been ongoing since 2023. This includes the installation of redundant supply and data lines and the development of fallback and replacement concepts.

In the security station research project, we are researching and testing new security technologies together with the Federal Police and with scientific support. The focus is on increasing the security of station visitors and protecting the critical infrastructure. The aim is to detect hazards reliably and at an early stage, especially in time-critical situations, in order to be able to intervene in a targeted manner and prevent damage. In 2025, we collected data on the impact of platform access barriers on passenger flows in practical tests. The data is currently being analyzed.

The actions described will be continued in 2026.

In 2026, DB Group intends to achieve noticeable improvements for customers with an immediate action program for greater cleanliness and security in stations. More staff and more technical support will improve the sense of security and ensure a clean and tidy appearance.

An expansion of the use of bodycams in particular is planned for 2026, with a focus on providing them to employees on DB Regional and DB Long-Distance trains. By the end of 2026, all employees in regional and long-distance transport should be given the option of wearing bodycams – still on a voluntary basis. Employees in stations, both in station service and sales, are also to be equipped with bodycams by the end of 2026.

Another focal point in 2026 will be on intensifying cooperation with police authorities and local law enforcement agencies. Stations and their surroundings are to be viewed as a single entity to a greater extent than previously. Comprehensive security concepts and joint patrols by the Federal and State Police as well as security staff from local transport companies and public order offices are planned.

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