Customer and quality

Punctuality

Punctuality (%)

2019

2018

2017

 

DB Group (rail) in Germany

93.7

93.4

93.9

     DB rail passenger transport in Germany

93.9

93.5

94.1

          DB Long-Distance

75.9

74.9

78.5

          DB Regional

94.3

94.0

94.4

     DB Cargo (Germany)

73.8

72.9

73.4

DB Arriva (rail: Great Britain, Denmark, Sweden, the Netherlands and Poland) 

89.3

89.8

92.3

DB Regional (bus)

90.9

91.0

90.5

DB Cargo (Europe)

74.0

72.8

72.7

To measure punctuality, we compare the target arrival time to the actual time for every train run. We summarize the arrival of trains on schedule or up to a defined maximum delay using a degree of punctuality.

Punctuality in rail transport in Germany improved despite the increased traffic volume and expansion of the construction program. Particular measures have paid off in this respect, such as the expansion of vehicle capacity and availability, the infrastructure prevention program, the consistent progression of PlanStart activities and the work of the Punctuality Management Center and the Construction Management Center.

External disruptions, including those caused by weather, were roughly at the same level as in the previous year, but the resulting negative impact on operations was minimized. The impact of restrictions arising from the disruption was minimized in the period following the disruptive events, and major fault management played a role in achieving this.

As a result, punctuality development fits with our forecast from the 2018 Integrated Report, although an even greater improvement was assumed there.

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